Delivery FAQ

Delivery

Availability of goods are generally shown on our website. Unless items are noted as being out of stock, they are generally available although this cannot always be guaranteed. We shall endeavour to deliver all orders as soon as possible, usually within 2 > 3 working days. All orders are manually processed, and if any items are out of stock - we do inform the consumer before the order is processed. The order may be cancelled at this point without penalty.

If a specific delivery date is required, it is advisable that the consumer should telephone or email prior to ordering to make sure delivery on a specific date is possible. Next working day deliveries are available at a premium depending on the time of day order is received. It is preferable that orders requiring next working day delivery service are placed by phone as our standard despatch method is 2 > 3 working days by carrier for most of mainland UK.

While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

Back Orders

If an item you order is not in stock, we will e-mail or phone you to let you know. In most cases, the order will be sent when all the items are available. However, in some cases we reserve the right to cancel the out of stock item. This may apply if we know the missing item becomes unavailable or is not due in for some time. You will be kept informed and may cancel the back order without penalty if delivery becomes unacceptable to you.

Prices

Prices of goods will be deemed as agreed at the prices as published at the time of the order.

Warranty covers manufacturing faults only and cannot exceed the price of the item purchased. The customer is requested to examine the goods as soon as reasonably possible, and should fault in the product be found we should be advised of such fault as soon as reasonably possible. Should a manufacturing fault/defect become apparent, we will repair, replace or refund as appropriate.